Return & Refund Policy

Effective Date: October 4, 2026

At Fabriqo, we aim to provide quality clothing products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, you may be eligible to request a return or refund according to the terms of this policy.

Please read the following terms carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of delivery of the order, provided the product meets the applicable return conditions.

A return may be considered in situations including:

  • Product received in damaged condition
  • Product received with a manufacturing defect
  • Wrong product received
  • Wrong size, colour, or variant received, where applicable
  • Product is materially different from its description or order details
  • Other valid issues determined by Fabriqo

2. Conditions for Return

To be eligible for a return, the product should generally:

  • Be unused and unworn
  • Be in its original condition
  • Have original tags, labels, and packaging where applicable
  • Not be washed, altered, damaged, or misused
  • Be accompanied by the relevant order details

Fabriqo may reject a return request if the product does not meet the applicable return conditions.

3. Products That May Not Be Eligible

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions.

Products that have been used, washed, altered, damaged by the customer, or returned without the required original tags or packaging may not qualify for a return.

4. How to Request a Return

To request a return, please contact Fabriqo within 7 days of delivery.

You should provide:

  • Order ID
  • Customer name
  • Registered mobile number
  • Product details
  • Reason for return
  • Photographs or other supporting information, where requested

You can contact us through:

Email: bhavukmangla390@gmail.com
Phone: 9416633963

Our team will review the request and inform you about the next steps.

5. Return Approval

Submitting a return request does not automatically guarantee approval.

Fabriqo may review the product details, reason for return, photographs, order information, and other relevant information before approving a return.

If the return is approved, the customer may be provided with instructions regarding the return or pickup process, as applicable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Customers are encouraged to provide clear photographs or videos of the product and packaging when reporting such issues. This may help us review and resolve the issue efficiently.

7. Refund Policy

If a refund is approved, the eligible refund amount will be processed through the applicable payment method or original payment source, wherever possible.

The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or financial institution.

8. Refund Amount

The refund amount will depend on the circumstances of the return and the applicable terms of the order.

Where applicable, shipping charges or other non-refundable charges may not be included in the refund unless otherwise required by the applicable policy or law.

9. Exchange or Replacement

Where appropriate and subject to product availability, Fabriqo may offer a replacement or exchange instead of a refund for eligible products.

If the requested replacement product is unavailable, an applicable refund may be provided according to this policy.

10. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

For complete information regarding order cancellation, please refer to our Cancellation Policy.

11. Refund for Cancelled Orders

If a cancellation is successfully approved and payment has already been received, the eligible refund will be initiated through the applicable payment method.

The actual time taken for the refund to reflect may depend on the payment gateway, bank, or financial institution.

12. Incorrect Customer Information

Customers are responsible for providing accurate shipping and contact information while placing an order.

Delays or additional issues caused by incorrect or incomplete information provided by the customer may not be considered a product defect or return-related issue.

13. Changes to This Policy

Fabriqo reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

14. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact us:

Fabriqo
Owner: Bhavuk Mangla
Email: bhavukmangla390@gmail.com
Phone: 9416633963

Business Address:
House No-354/1, Ward No-27,
Near Sarswati Sisun Mandir Main Bazzar,
Shivpuri Mohalla (Palwal), Palwal,
PO: Palwal, DIST: Palwal,
Haryana – 121102, India